With many years experience in keeping workforces safe, our wealth of knowledge about Integrated Safe Systems and Control of Work is available to help you and your teams design and implement a system which best suits your needs.

Services Available

Procedural Review and Design

• Documenting your current systems as is, alignment with strategy, gap analysis, workshops
• New procedures, incorporating industry best practice, applied end-to-end

Job Descriptions and Role Requirements

• Align these with the competencies within RAP

Closing the Loop on Continuous Improvement:

• Review of performance and identifying lessons learned
• Incorporating these into the RAP product

Workflow Analysis

• review system usage to identify pinch points and optimise performance

Software Design

• Additional bespoke functionality for specific client needs

Translation

• If we don’t already have your language requirement, we can offer you a translation service for the product

With over 150 installations worldwide our implementers have many years experience in RAP implementations across many different types of site and industry. We will work with your teams from the very start to set out and agree specification, project plans and support requirements ensuring that your needs are fully satisfied. We can offer a number of training options for you and your teams enabling RAP products to be successfully implemented on site with confidence and ease.

Services Available

Programme/Project Management

• One or multiple locations across a business
• Configure and train to suit the needs of your business

IT specification and Project Management Workshops

Control of Work

• All work activities

Go Live Support

• Assist in the early stages of going live
• Ensure all staff are fully trained, competent and proficient with the new system

Web Hosting of product

• A totally hands-free concept where we look after all your IT needs in-house, providing a perfect platform for piloting

RAP Product Training

• Risk assessment, isolation and permit functionality
• Enabling in-house employees to train others (Train the Trainer)
• Certification and Accreditation of your employees
• Administration training
• 1st and 2nd level support training

Lesson Plans, Training Materials and bespoke eLearning, Refresher Training.

Yokogawa RAP prides itself on its level of support provided by our experienced teams who have a clear objective to keep the client running smoothly and efficiently whilst ensuring that the systems are kept accurate, fully operational and up-to-date.

Our support packages are offered worldwide whether the choice is basic or comprehensive, we will always be ready to help you, your team and your site.

In line with our values of Honesty, Integrity and Loyalty, client confidentiality is one of our highest priorities. The building and continuation of trustworthy relationships is at the centre of how we work.

Types of Support:

First and Second Level Support:

• Assistance to client in-house or 3rd party suppliers
• Direct support with 24/7 cover

Third Level Support:

• Specialist reports
• Analysis of work methodologies

Bespoke Design Work

User Manuals

Help Facilities

Forums and Support Communities:

• Intra and Inter Business